30 Day Guarantee
In order to give you the peace of mind that you have made the right purchase, we offer a 30 Day Money Back Guarantee. if you don’t experience the soothing pain relief you deserve within 30 days, simply contact us to arrange for the return and a full refund. We will also take the opportunity to assist you in getting the most out of your TENS Machine.
12 Month Warranty
All warranty issues are covered under the Manufacturers Warranty. Should the product fail because of a product defect within the warranty period, the manufacturer will, at its option, either repair, rectify or replace the product without charge for parts or labour.
The Warranty does not apply to:
- Any product that has been taken apart, or has been repaired or altered by anyone other than the manufacturer.
- Any product that fails or is damaged as result of improper storage, operation under abnormal conditions, misuse, neglect, abuse, accident or maladjustment of product controls.
- Short-circuiting a battery will be considered misuse and will cause the product to be exempt from the warranty.
- Accessories and consumable goods (i.e. electrodes, batteries, leads) are excluded Any defect or damage caused by or resulting from a non-approved connection or attachment to the product.
- Defects, damage or corrosion due to spills of food or liquids, extreme temperature, humidity or other adverse environmental conditions.
- Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
- Any product or part thereof which has suffered through alteration or defacement.