Business Hours: Monday to Friday 9:00am - 4:30pm
Postal Address: PO Box 6382, Rouse Hill, NSW 2155
TensMachine.com.au operates under the business name HEALTH SOLUTIONS ONLINE and we are committed to providing high quality TENS Machines / TENS Units and Muscle Stimulators at exceptional value. We are a 100% Australian Owned business and are proud to provide an efficient, fast and friendly online service for you and your family. Our customer base ranges from Home Users, Medical Professionals, sports professionals, medical suppliers, etc.
The products available on our website have been carefully selected following extensive research and testing to ensure we supply the most effective and reliable TENS and Accessories. All products are approved by the Therapuetic Goods Administration (TGA) which is a legal requirement for any medical device sold in Australia.
30 Day Money Back Guarantee
Have the peace of mind of the 30 Day Money Back Guarantee. if you don't receive the pain relief you need within 30 days, simply return it for a full refund. Please contact us to arrange for the return shipping details. We will also take the opportunity to assist you in getting the most out of your TENS Machine. This guarantee applies only to the following this TENS range.
We guarantee the highest quality assurance standards on all our products as well as the highest standards of customer service, online security and personal privacy.
Safe & Secure Online Purchasing
We accept Visa and Mastercard (via Paypal) to ensure Safe and Secure online purchasing.
Is PayPal safe to use?
Paypal is the No.1 Online Payment Processor. They protect your financial information using industry-leading security and fraud prevention systems. Rest assured knowing that your online payments are Safe & Secure.
BBB Privacy Certification
The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau’s BBBOnline Privacy Programme.
Shipping and Postage
Shipping costs are capped to the amount below which means you can order as many items as you want and it falls under the same shipping amount. There are 2 shipping options and both have tracking:
Express Parcel Post: $11 for the total order.
Items are shipped from our warehouse in Sydney and Melbourne and are normally received within 5 working days when delivering to major cities (Sydney, Melbourne, Adelaide, Brisbane, Canberra, Hobart, Perth, Darwin, etc) , however please allow up to 10 working days in case of delays in Australia Post. For orders that are back-ordered, we will advise of waiting period.